Shipping policy

Shipping on Normal Day

  • Delivery Monday - Friday only.

  • The process will take 1 - 2 days of working days. 

  • Tracking will be sent through Email notification from system

  • If the tracking number is not received within 3 days, please contact your seller. (customer service / sales team / drop-shipper)

Shipping on Peak Season (Raya season) / During Sales

  • Process within 1 - 4 days of working days. Days to ship may be vary, depending on volume of orders received.

  • Please be advised that orders placed during sales or peak season may take longer to process due to bulk orders. Urgent orders are strongly discouraged.

  • Days parcel to arrive depending on your place domicile. Delivery to Klang Valley normally take 2 - 3 business days. Peninsular Malaysia within 4-5 days and East Malaysia may take 1-2 weeks. Depending on the courier service in the area.

  • Item purchased during SALES and RAYA SEASON are not refundable / exchange / return and cancel.

 Shipping for Pre-Order Item

  • Delivery date will be displayed at pre-order item on website. Item will be ship out according to the date display.

  • But order will be ship out once item arrive in our HQ.

  • Order will be post by batch according to the order number.

  • Tracking will be in record system once item already ship out within the date given.

International Delivery

  • Delivery abroad will be using EMS Pos Malaysia. Shipping overseas can be delayed up to 3 to 4 weeks, but it does not happen often. Do expect any possibility of lateness as we are not in control of such delays in parcel movement.

Pick-Up Orders

  • Pick-up orders will be ready in 2-4 days after your purchase.
  • You will receive an email once the item is ready to pick up.

  • Please collect your order within 7 DAYS after you received the confirmation email.