Return Policy

To ensure the item is received in good condition, we kindly request your cooperation to make an unboxing video before opening the package. 

• This video will serve as proof of the item's condition upon receipt, whether it is in good or bad condition, and whether the item is complete or incomplete.
• We reserve the right to reject your claim if there is no proof in the form of a video recording during the complaint process.
• Return and exchange are only applicable for the item(s) that are defected or damaged from our side, with tags still attached or mistakenly delivered.
• Return & Exchanges should be made within 7 DAYS after the item is received with an official receipt with tags still attached.
• Exchanges of items are subject to stock availability and only allowed for the same item, color, and size.
• Refund is strictly not allowed
• All SALE, AS-IS, DEFECTIVE SALE ITEM, and PROMOTIONAL-PRICE items are non-returnable, non-refundable and non-exchangeable.
• We will not be responsible for item(s) purchased through scammers.
• Customers must consult our person-in-charge first (sales team) before proceeding with the returns/exchanges.
• Item must be returned in unworn, unwashed, and unaltered condition with all tags attached.
• Don't hesitate to get in touch with our Customer Service Team at 010-215 1696 and provide your Order number, your name and address, details of the Product and the reason for return, and whether you require a refund or a replacement in which situation is accepted.
• Upon receipt of the Products, we will examine them, and we will advise you on the status of the replacement (if any) via email as soon as practicable.

ITEMS ARE NOT ALLOWED TO EXCHANGE IF:

• Item is damaged caused by (torn, stain, wrinkle, smell, cigarette, perfume)
• Item that has been washed, altered, and ironed. (Shorten/hemmed)
• Items that have stains such as makeup stain, food, pen, etc.
• Item defected caused by customer
• Item with no invoice or purchase receipt
• Exceed 7 days from the date of the received item
• Item with no price tag or label WWW.HIJABISTAHUB.COM